Privacy Policy

Stacey Morrish Counselling

Last updated: 13/03/26

Stacey Morrish Counselling is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how personal data is collected, used, stored and protected when you:

  • Visit the Stacey Morrish Counselling website

  • Contact Stacey Morrish Counselling

  • Book counselling sessions through the booking system

  • Receive counselling services

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

Stacey Morrish Counselling

Email: info@staceymorrishcounselling.co.uk
Telephone: 07935887447
Practice address: REI Office 2, 15 Apsley Road, Plymouth, Devon, PL4 6AR

If you have any questions regarding this policy or how your data is handled, please contact the details above.

2. Information Collected When You Visit This Website

When you visit the Stacey Morrish Counselling website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time and date of visit

  • Referring website

This information is collected to:

  • Improve website performance

  • Understand how visitors use the site

  • Maintain website security

This data is typically collected through cookies or website analytics tools.

3. Cookies

Cookies are small files placed on your device when you visit a website.

The Stacey Morrish Counselling website may use cookies to:

  • Ensure the website functions correctly

  • Understand website usage through analytics

  • Improve user experience

You can control or disable cookies through your browser settings.

Disabling cookies may affect how some parts of the website function.

4. Information You Provide Through Contact Forms

If you contact Stacey Morrish Counselling through the website contact form or email, the following information may be collected:

  • Name

  • Email address

  • Phone number (if provided)

  • Message content

This information is used only to respond to your enquiry and provide relevant information about counselling services.

5. Booking System Data

When you book an appointment through the online booking system (such as Kiku Practice Management Software), additional personal information may be collected.

This may include:

  • Name

  • Contact details

  • Appointment details

  • Information required to arrange counselling sessions

The booking system provider may also store data securely on their systems in order to manage appointments and communications.

Stacey Morrish Counselling only uses this information for:

  • scheduling appointments

  • communicating about sessions

  • managing counselling services

The booking system provider acts as a data processor and is required to comply with data protection regulations.

6. Information Collected During Counselling

If you become a counselling client, additional personal data may be collected to provide counselling services safely and ethically.

This may include:

  • Personal details

  • Relevant personal history

  • Session notes

  • Attendance records

  • Administrative records relating to therapy

Session notes are kept brief and relevant to the therapeutic work.

7. How Your Information Is Used

Your personal data may be used for the following purposes:

  • Responding to enquiries

  • Managing bookings and appointments

  • Providing counselling services

  • Maintaining client records

  • Meeting legal and professional obligations

  • Ensuring client safety

The lawful bases for processing personal data include:

  • Performance of a contract (providing counselling services)

  • Legitimate interests

  • Legal obligations

  • Vital interests where safety concerns arise

8. Confidentiality

Counselling sessions are confidential.

However, confidentiality may be broken in specific circumstances including:

  • risk of serious harm to yourself or others

  • safeguarding concerns involving a child or vulnerable adult

  • legal obligations or court orders

Where possible, this would be discussed with you before any disclosure is made.

9. Professional Supervision

Counsellors are required to undertake professional supervision.

During supervision, aspects of counselling work may be discussed to ensure safe and effective practice.

Clients are not identifiable during supervision discussions.

10. Data Storage and Security

Personal data is stored securely using appropriate safeguards.

This may include:

  • Password-protected digital systems

  • Secure booking software

  • Secure email communication

  • Locked storage for any physical records

Reasonable steps are taken to prevent unauthorised access, loss, or misuse of personal data.

11. Data Retention

Counselling records are normally retained for 7 years after the final counselling session, in accordance with professional guidance and insurance requirements.

After this period, records are securely destroyed.

12. Sharing Personal Data

Your personal data will not be shared with third parties except where necessary.

This may include:

  • professional supervision

  • legal requirements

  • safeguarding situations

  • defending legal claims

  • technical service providers such as booking software

Only the minimum necessary information will be shared.

13. Your Rights Under Data Protection Law

Under UK GDPR you have the right to:

  • request access to the personal data held about you

  • request correction of inaccurate data

  • request deletion of your personal data where appropriate

  • restrict or object to certain processing

  • request transfer of your data

Requests can be made by contacting Stacey Morrish Counselling.

14. External Links

The website may contain links to other websites.

Stacey Morrish Counselling is not responsible for the privacy practices of external websites.

You are encouraged to read their privacy policies.

15. Complaints

If you are unhappy with how your personal data has been handled, please contact Stacey Morrish Counselling in the first instance.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
https://ico.org.uk
Telephone: 0303 123 1113

16. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal or operational changes.

The latest version will always be available on the Stacey Morrish Counselling website.